What our clients say…
The team at ICR Scotland have made the whole buying and installation process very simple. I found the team to be very hands on in conducting training and dealing with technical issues very quickly and effectively.
I have to say how impressed we are with your amazing service. Considering the lack of notice you had, you’ve totally sorted a potentially huge problem for us at the start of The Festival. I cannot thank you enough!
As I own several shops, I needed a more sophisticated EPoS system with the ability to provide quality and tangible usable data, to enable me to make more informed buying decisions. ICR Scotland’s consultant Iain paid a visit to the shops to gain a full understanding of the business. The whole process of working with ICR Scotland was very easy, straightforward, seamless and professional. I now have a system that suits the specific needs of my business for now and the future. I would certainly recommend ICR Scotland to any retail business.
No. 18 Gifts and Cards
The whole process of working with ICR Scotland was very straightforward and seamless. I found the team to be extremely helpful and friendly. They responded and resolved any technical issues quickly and efficiently, which as a new business owner gave me complete peace of mind, thus giving me the opportunity to manage my business more effectively.
Meldrum House Country Hotel & Golf Course
I would have no hesitation in recommending or working with ICR Scotland again at any point as I found them very easy to get on with and very professional. They stepped in to provide my very busy hotel with a temporary solution within 36 hours when our own EPoS systems failed. This meant we could now process cash sales in the height of wedding season. They were an enormous help.
North Street Chip Shop Ltd
They took the time to understand what we needed in order for us to take further control of the business – unlike the old cash register we had. They made the whole process of using our new EPOS system so simple for the team to understand and use. Their support is excellent, and the equipment is very reliable. We would certainly recommend ICR Scotland.
Macdonald Drumossie Hotel
I have been working with ICR Scotland since 2006 for several of our hotels in locations such as Pitlochry, St. Andrews and Inverness. Their proactive management is very impressive and their staff were great when guiding us through the new software. They provided a complete solution for our point of sale, resulting in great flexibility in the operation of the hotels. Ultimately, ICR Scotland has helped us dramatically increase our sales and improve our food and liquor margin well beyond expectations.
Cherries Sandwich Bar and Coffee Shop
We were very cautious when deciding it was time to leave the dark ages behind and invest in a more advanced EPoS system. However, ICR Scotland were great at identifying our needs and advising us on the best software for Cherries. The transition was smooth and we never have any problems since changing to the modern technology. Our only mistake was not updating our EPoS systems sooner.
Aberdeen Football Club
ICR Scotland continuously go above and beyond to provide an excellent service and are always able to help at the last minute, even just before a game. They offer competitive quotes for new equipment and deliver guidance on the best systems that will benefit the club. Overall, their local and reliable service is unrivalled and greatly important to AFC.
The Plough Inn Lilliesleaf
We operate a small country pub and wanted a relatively simple yet intuitive system that was efficient, easy for staff to learn and quick to make changes to as we grow. Iain from ICR Scotland suggested the ICRTouch EPoS system using iPads for the restaurant and individual printers for the bar and kitchen for maximum efficiency. Having the ability to access all information remotely has been a great advantage for us. We’re very pleased with everything!
The Dutch Mill Hotel
As an independent business, we are pleased to use other local businesses such as ICR Scotland. They have supplied us with our EPoS requirements for approximately 20 years and we have been delighted with their product, installation, aftercare and swiftness to make any changes required during this time.
Whitefield Bowling and Recreation Club
We spent a significant amount of time researching what was on the market and ultimately, we chose ICR Scotland based on a combination of the software offered, price and level of system support. Our previous EPoS technology did not facilitate our need for a discount scheme that would allow us to have a two-tier pricing structure and differentiation between club members and occasional visitors. The new system was installed at the end of the bowling season in 2016 and we have approximately doubled our recreational membership with the range of discounting options. It has allowed us to manage our pricing in a more effective and efficient way, which is exactly what we needed.
The Friends of Craigtoun
Set up in 2012, The Friends of Craigtoun is a charity with the aim of rejuvenating Craigtoun Country Park in St Andrews, Fife. In 2016 we decided to install an EPoS system in the Craigtoun cafe to help improve efficiency. We contacted ICR Scotland to design, supply and install the system and provide maintenance and emergency repair services on an ongoing basis. The Friends of Craigtoun are extremely pleased with all of the services provided by ICR Scotland.
Finzean Farm Shop & Tea Room
We have used ICR Scotland for ten years and have always received an excellent service. They are consistently reliable and always quick to respond to our calls, even out of hours and at weekends. We were recommended ICR Scotland by word of mouth and we have been greatly impressed with the care and attention they took in helping us set up the system and with their continuing maintenance and support.
We chose ICR Scotland as they really listened to what we wanted and were able to provide a solution at a great price. We have used ICR Scotland for a couple of years now and have relied on them to fix any issues, which they have always done in a very professional and timely manner. I would highly recommend them to anyone looking for a total POS solution.
ICR Scotland has made our lives much easier. The new systems have modern and up-to-date software that allows our business to run smoothly and if we have any questions or issues, they are always able to rectify them straight away.
Pie Bob’s Bakery
The software and support ICR Scotland provides has elevated the way I manage my business. One of the greatest benefits is that it allows me to oversee what is selling well and I can review reports from any location.
The Spinnaker Hotel
ICR Scotland’s expertise and recommendations highlighted aspects of EPoS functionality that I had not thought of before.
Garioch Fish Bar
I have dealt with the ICR Scotland team for many years. They offer an excellent service and are always available even out of hours. If I introduced price changes to my menu, within an hour they will have updated my tills with the new prices and organised a staff member to come and connect my new card machines. ICR Scotland is efficiency personified. I would highly recommend this company to anyone looking for this kind of product.
From the initial meeting to the installation and ongoing support, ICR Scotland provided exactly what we were looking for. The staff’s expertise is second to none and their reliability is invaluable to the sustainable management of our hotel.
Iain and his entire team at ICR Scotland have always been a fantastic service provider to us here at Maggie’s Grill. Since opening the restaurant in 2014 they have assisted us every step of the way, from helping us to choose the system we need, to designing and installing our systems so that they are effective and simple for myself, my team, and even for my accountant to use. They are always just a phone call away for any alterations we make to our menu, and subsequent changes to our systems. Keep up the great work guys, and thank you.
We are continuously impressed by ICR Scotland’s first-class service with a smile during the many years we have worked with them. Nothing has ever been too much trouble for them and they are consistently supportive and helpful in all situations.
One of the greatest benefits of this system is the reduction in overheads due to the need for fewer waiting staff. This, coupled with the increased average spend from additional rounds and faster turnaround of tables, leaves me wondering why more restaurants haven’t adopted this method.
Sun Dancer Bar & Restaurant
The seamless product software, along with ICR Scotland’s expertise, has transformed the way we can reach our business targets. The ICRTouch TouchKitchen screens are the best operational tool as our kitchen is downstairs from the restaurant. Not only is it a check monitor, it also serves as a vital point of communication.
ICR Scotland’s service is always first class. The state-of-the-art software has greatly improved the way I manage the business. Our previous EPoS systems were slow and had numerous issues with the software, however the modern systems provided and installed by ICR Scotland are easy and efficient to use with no glitches. The team at ICR are always on hand to rectify even the smallest problems if need be.
In a busy restaurant like Fennel, it is essential that our EPoS systems are reliable and easy to use. This is exactly what ICR Scotland has provided us with for over five years and as the system is tailored to the needs of our business, management and reporting no longer take up most of our time and we can focus on delivering great customer service.
ICR Scotland came highly recommended. They created a bespoke solution for my reward crowd funded bar. Customers who pledged an investment received double the money back in beer. ICR worked closely with our web developers and came up with a membership card scheme that read the customers balance on the till as well as link the data to the customers online account via our webpage. They also got all 2000 cards designed and printed.
I would certainly recommend ICR Scotland. Iain made the whole process seamless, and their knowledgeable helpdesk were always on hand to answer any queries we had very quickly and efficiently.