Hotel, Aberdeen
“A smooth and well-organised service is something that should never be overlooked and that is exactly what ICR Scotland offer. They have proved to be invaluable to our business.”
Alastair Hutcheson
owner
The client
Offering a selection of individually designed rooms, a bustling restaurant and bar and a range of event spaces, The Cults Hotel is an ideal venue for all occasions from overnight stays to business conferences and weddings.
Alastair Hutcheson, owner of the family-run hotel located on the picturesque route to Royal Deeside, contacted us to upgrade his existing ICRTouch EPoS system while planning an extension and refurbishment of their popular restaurant.
Alastair said: “As we run a very busy hotel and restaurant, it was essential that we found an effective till system to help the front of house staff and the kitchen team to keep things running smoothly.
“During a large renovation at the hotel, we needed several new point-of-sale systems at the last minute. ICR Scotland was able to do this with ease and in a very timely and cost-effective manner.”
Alastair Hutcheson, owner of the family-run hotel located on the picturesque route to Royal Deeside, contacted us to upgrade his existing ICRTouch EPoS system while planning an extension and refurbishment of their popular restaurant.
Alastair said: “As we run a very busy hotel and restaurant, it was essential that we found an effective till system to help the front of house staff and the kitchen team to keep things running smoothly.
“During a large renovation at the hotel, we needed several new point-of-sale systems at the last minute. ICR Scotland was able to do this with ease and in a very timely and cost-effective manner.”
Our Solution – A Modular and Future-proof EPoS System
During our initial meeting with Alastair, we recommended that the hotel’s network should be upgraded in order for the new systems to work efficiently and effectively. This involved a new cabling infrastructure to simplify and expand the network capacity and ensure that the EPoS terminals and their associated peripherals could communicate without any issues or delays.
The upgraded network also provides the business with flexibility and the potential for installing additional modules with ease in the future. For example, options such as chip and pin credit card terminals and wireless ordering from hand-held order pads (ICRTouch ICRPocketTouch) are fully compatible and can be connected to the existing EPoS network when required.
The upgraded network also provides the business with flexibility and the potential for installing additional modules with ease in the future. For example, options such as chip and pin credit card terminals and wireless ordering from hand-held order pads (ICRTouch ICRPocketTouch) are fully compatible and can be connected to the existing EPoS network when required.
Alastair added: “Due to our busy environment, changes to menus and offers are very common and this is where the straight-forward nature of the new tills has made the biggest difference.
“We have been working with ICR Scotland for many years now and they always deliver any changes we require with a quick turnaround, making our lives much easier.
“Ultimately, they have helped in the efficient running of the business; nothing is ever too much trouble for them.”
“We have been working with ICR Scotland for many years now and they always deliver any changes we require with a quick turnaround, making our lives much easier.
“Ultimately, they have helped in the efficient running of the business; nothing is ever too much trouble for them.”