“The software and support ICR Scotland provides has elevated the way I manage my business. One of the greatest benefits is that it allows me to oversee what is selling well and I can review reports from any location.”
Neil Elford
owner
The client
Pie Bob’s Bakery owned by Neil Elford, is the most popular bakery in Arbroath, enticing customers with tantalising smells of sweet and savoury goods. All the products are produced onsite and Neil takes pride in maintaining the ‘fresh, made with love’ ethos of the family-run business.
Neil contacted us to find a comprehensive way of managing sales and business data that would give him more control and ultimately greater freedom to focus on the bakery.
Neil said: “I found ICR Scotland on Google and was impressed by the software they supply, install and maintain. They also provided a demonstration of the technology at the bakery, which was invaluable to me when choosing the right system to go with.”
Neil contacted us to find a comprehensive way of managing sales and business data that would give him more control and ultimately greater freedom to focus on the bakery.
Neil said: “I found ICR Scotland on Google and was impressed by the software they supply, install and maintain. They also provided a demonstration of the technology at the bakery, which was invaluable to me when choosing the right system to go with.”
Our Solution – Minimising Transaction Times and Maximising Control
The EPoS system previously in place at Pie Bob’s Bakery was very slow to use and Neil was looking for new software that would make transactions more efficient and provide seamless management reporting and control.
A key requirement for any EPoS system installed in a bakery is to ensure that the equipment can withstand not just the excessive heat generated by the ovens, but also dust and liquid ingress that’s inevitable in a busy bakery.
Our solution was to install solid state, fanless J2 615 terminals that cannot overheat and are highly resistant to dust and liquids. These terminals can also be pole-mounted on the countertop to free up valuable workspace, creating a professional and clean look.
A key requirement for any EPoS system installed in a bakery is to ensure that the equipment can withstand not just the excessive heat generated by the ovens, but also dust and liquid ingress that’s inevitable in a busy bakery.
Our solution was to install solid state, fanless J2 615 terminals that cannot overheat and are highly resistant to dust and liquids. These terminals can also be pole-mounted on the countertop to free up valuable workspace, creating a professional and clean look.
The EPoS system is managed with ICRTouch TouchOffice, the back-office add-on software. This provides full control over product file maintenance, historical reporting and essential features such as shelf edge label printing, stock control and promotions management including, Mix’n’Match, Buy-One-Get-One-Free and 3 for 2.
The ongoing support we provide includes the maintenance of the hardware and software 365 days a year and resolving any issues that arise, ensuring that the Haigs’ minds are at rest.
Julie added: “ICR Scotland has made our lives much easier. The new systems have modern and up-to-date software that allows our business to run smoothly and if we have any questions or issues, they are always able to rectify them straight away.” As a busy city centre shop, speed of service is critical. To enhance sales efficiency, the system benefits from fully integrated Worldpay chip and pin terminals that are contactless and support all main card schemes.
The ongoing support we provide includes the maintenance of the hardware and software 365 days a year and resolving any issues that arise, ensuring that the Haigs’ minds are at rest.
Julie added: “ICR Scotland has made our lives much easier. The new systems have modern and up-to-date software that allows our business to run smoothly and if we have any questions or issues, they are always able to rectify them straight away.” As a busy city centre shop, speed of service is critical. To enhance sales efficiency, the system benefits from fully integrated Worldpay chip and pin terminals that are contactless and support all main card schemes.
The ICRTouch TouchPoint software, configured with eat-in or takeaway pricing, provides staff with efficient customer service and Neil with precise VAT reporting. Introducing barcode scanning and fully integrated contactless chip and pin terminals to the bakery also enhances the customer experience, increases accuracy and reduces transaction times.
In addition, we provide Pie Bob’s Bakery with ongoing support to solve any queries Neil or his staff have when using the systems and any maintenance issues that may arise.
Neil added: “The new system benefits from a Cloud-based back-office package, ICRTouch TouchOffice WEB, which stores all sales and stock data. This is a great advantage when managing the business as it allows me to view reports and maintain the system remotely. ICR Scotland has been consistently helpful and reliable and I would definitely recommend their personal and supportive service.”
In addition, we provide Pie Bob’s Bakery with ongoing support to solve any queries Neil or his staff have when using the systems and any maintenance issues that may arise.
Neil added: “The new system benefits from a Cloud-based back-office package, ICRTouch TouchOffice WEB, which stores all sales and stock data. This is a great advantage when managing the business as it allows me to view reports and maintain the system remotely. ICR Scotland has been consistently helpful and reliable and I would definitely recommend their personal and supportive service.”
